Privacy Policy

At Lavily Lotus, we believe your privacy is just as important as the joy our hand-crafted items bring to your home. This policy explains how we handle your information with the care and resilience our brand stands for.

1. What We Collect & Why

We only ask for information we actually need to serve you beautifully.

• • When you get in touch: We collect your name and email so we can reply to your questions.
• • When you request a custom project: We collect project types, quantities, and dates to provide you with accurate quotes and timelines.
• • When you share your vision: We collect the text and descriptions you provide to ensure our hand-craftsmanship matches your heart’s intent.
• • When you join our mailing list: We store your email address to send you the specials, promo codes, and event updates you asked for.
• • When you share your joy (Feedback & Photos): If you send us customer feedback, testimonials, or photos of your items, we store that content to showcase our work and celebrate our community. We will always respect your request to keep these anonymous or remove them.

2. How We Protect & Store Your Data

We treat your data like our own treasures.

• • Security: We use industry-standard encryption to protect information submitted through our forms.
• • Retention: We only keep your project details as long as necessary to complete your order and provide customer support. Marketing emails are kept until you choose to unsubscribe.
• • No Selling: We will never sell or rent your personal information to anyone. Period.

3. Who We Share With

We only share information when it is essential to running our shop:

• • Service Providers: We use trusted tools to host our website and manage our secure email lists.
• • Etsy Transactions: When you click over to our Etsy Shop, you are protected by Etsy's own Privacy Policy for the checkout process.
• • Legal Safety: We may share info if required by law to protect our rights or the safety of our customers.

4. Your Choices & Rights

You are in the driver's seat of your data.

• • Change Your Mind: Click "unsubscribe" in any email to stop receiving marketing updates instantly.
• • Gallery & Feedback Control: If your photo or feedback is on our website and you want it removed or made anonymous, just email us. We will honor your request within 48 hours.
• • Check or Delete: You can email us at any time to see what information we have about you or to ask us to delete it entirely.

5. Cookies & Children's Privacy

• • Cookies: We use basic cookies to see how people use our site so we can make it better. You can turn these off in your browser settings.
• • Children: We do not knowingly collect information from children under 13. If we find we have, we delete it immediately.